Refund policy

Returns

We accept returns within 14 days of delivery.

Items must be unused, in their original condition, and returned with the original packaging and accessories. Please contact us before returning any items.

Return Shipping Costs

For damaged, defective, or incorrect items, we will cover the return shipping costs or provide an appropriate resolution.

For other eligible returns, customers are responsible for return shipping costs.

For your convenience, we may provide a prepaid return shipping label. The actual cost will be communicated in advance and, with your approval, deducted from your refund.

Once your return is approved, we will provide return instructions and a shipping label, where available. Returns sent without prior approval will not be accepted.

Original shipping fees are non-refundable. 

Damages & Issues

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours whenever possible, with clear photos of the item and packaging.

Natural variations in bamboo, wood, crystals, color, and texture are not considered defects.

 

Exchanges

For exchanges, please return your item first and place a new order once your return is accepted.

 

Refunds

We will notify you once we have received and inspected your return.

If approved, your refund will be issued to your original payment method within 14 days, minus any previously agreed return shipping costs or applicable deductions.

Please allow additional time for your bank or credit card provider to process the refund.

For any return questions, please contact us at serekoo.ca@gmail.com.

This policy does not affect your rights under applicable consumer protection laws.